RTSB Limited (“RTSB”), the operator of the licensed gambling products (the “Products”) which can be found at matchbingo.co.uk and any associated mobile applications (together the “Website”), is a company registered in England and Wales. Our company registration number is 10787789 and our registered office is at 29-31 Brewery Road, London, N7 9QH, United Kingdom.
These terms and conditions (the “Terms”) outline the rules and regulations for the use of the Products.
Your use of the Website confirms your acceptance of the Terms. Please do not continue to use the Website if you do not agree to any of the Terms contained herein.
The following terminology applies to the Terms and any associated agreements or documents including the RTSB Privacy Policy: “Client”, “You” and “Your” refers to you. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to RTSB. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We employ the use of cookies. By accessing the Website you agree to the use of cookies as set out in RTSB’s Privacy Policy.
Most interactive websites use cookies to enable the operator to retrieve its customers’ details for each visit and present customers and visitors with a personalised experience. Cookies are used by our website for these purposes.
Unless otherwise stated, RTSB and/or its licensors own the intellectual property rights for all material on the Website. All intellectual property rights are reserved. You may access the Website for your own personal use subjected to restrictions set in these Terms.
You must not:
These Terms were created with the help of the Free Terms and Conditions Generator.
Parts of the Website may offer an opportunity for Clients to post and exchange opinions and information(“Comments”). RTSB does not filter, edit, publish or review Comments prior to their being uploaded to the Website. Comments do not reflect the views and opinions of RTSB, its agents and/or affiliates. To the extent permitted by applicable laws, RTSB shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments.
RTSB reserves the right to remove any Comments which it considers inappropriate, offensive and/or causes breach of these Terms.
You warrant and represent that:
You hereby grant RTSB a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
We reserve the right to request that you remove all links or any particular link to the Website and you agree to immediately remove all such links upon request.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to the Website and the use of the Website. Nothing in this disclaimer will:
The following sections explain the rules which govern all transactions that are effected through the Website. Please read the terms carefully and ensure that you understand them fully, before agreeing to be bound by them. The Website is only available to residents of the UK.
In order to use the Products you are required to register and make a deposit. Once registered and subject to satisfying verification, you can play the Products subject to the Terms.
The Terms constitute your agreement with us and apply to the exclusion of any other terms that you seek to impose or incorporate or which are implied by trade, custom, practice or course of dealing.
By registering and/or using the services on the Website you agree to be, and are, bound by:
1) the Terms;
2) any individual game rules which can be found on the link within each game; and
3) all such other of our rules or policies as they relate to the Products,, promotions, bonuses, special offers or any other aspect of your use of the Products from time to time.
Any failure by us to enforce any provisions of the Terms shall in no way be construed to be a present or future waiver of such provision, nor in any way affect the right of any party to enforce each and every such provision thereafter. The express waiver of any provision of the Terms shall not constitute a waiver or any future obligation to comply with such provision or requirement.
The Terms are severable. If any provision within the Terms is declared invalid, unlawful or unenforceable to any extent, that provision will to that extent be severed so that the remaining provisions will continue to be valid to the fullest extent permitted by law.
The agreement is made exclusively between us and you. You shall not be entitled to assign or transfer this agreement in any way. We are entitled to assign, transfer, charge or otherwise deal in our rights as we determine.
Unless expressly stated, a person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
You can contact our Customer Services team by email at support@matchbingo.co.uk. We aim to answer all enquiries within 72 hours.
The Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The English courts will have exclusive jurisdiction over any claim arising from, or related to the Terms, a visit to the Website or any transaction made using the Website.
1.1 To use the Products you will need to set up and register an account with us (see section 2 below) and as part of this exercise, you will be asked to tick a box to confirm that you accept the Terms. The following terms also apply when you are use the Proi:
1.2 Privacy Policy. This tells you how we use your data and what your rights are. You can find that here www.matchbingo.com/privacy-policy.html
1.3 Cookies. This contains information on our use of cookies. You can find that here www.matchbingo.com/privacy-policy.html
1.4 Individual rules for the Products can be seen in the final section of this document under Rules for Play.
1.5 Specific event, competition, or promotion rules (together “Promotion Terms”) will be made available to you before you participate in the relevant event, competition or promotion, and contain additional important information that you will need to agree to before participating in the relevant event, competition, or promotion In these General Terms.
1.6 We can make changes to the Terms at any time, if: we are required to do so to reflect changes in relevant laws and regulatory requirements; or to implement technical adjustments and improvements to the Products and the services we make available to you.
1.7 In most cases, we would not expect these changes to materially impact your use and enjoyment of the Website and in those cases, we would not notify you of the relevant changes. If, however, in our reasonable opinion, the relevant change is material in nature, we will seek to notify you of the relevant change by appropriate notice, for example, email to your provided email address. We advise you to check these Terms frequently to ensure you are still in agreement with their provisions.
2.1. To be able to use our Products, you will need to open an account with us via the Website (your “Account”). By opening an Account, you agree to be bound by the Terms, including, without limitation, that you meet the relevant Eligibility Criteria (described in section 3) and that you have not and will not engage in any Prohibited Behaviour (described in section 4). We will be entitled to close your Account if you fail to meet these requirements.
2.2. When you open an Account you will need to choose a password. It is your responsibility to make sure your password is kept private and secure at all times. We will assume that all activity conducted on your Account has been done by you and we do not take any responsibility for any monies lost unless the loss results directly from our acts or our failure to act. You can reset your password at any time and we advise you to do so should you believe the security of your password has been compromised in any way.
2.3. You are only permitted to register one (1) Account with RTSB.
3.1. In order to open an Account you must satisfy and continue to satisfy the following eligibility criteria:
3.2 You must be at least 18 years old and over the legal age for gambling (see section 5 – Proof of Age and Identity);
3.3. You must be resident in England, Wales, Scotland, Northern Ireland, or Gibraltar (the “Permitted Locations”). Please note that we reserve the right to change the Permitted Locations by adding to, or removing from, this list;
3.4. You must not be bankrupt or the equivalent anywhere in the world;
3.5. You must not have more than one Account registered in your name;
3.6. You are not subject to Self-Exclusion (as defined in section 11);
3.7. You must not be prohibited from gambling by any term of your contract of employment or any rule of a sport governing body or other professional body which applies to you;
3.8. The details that you’ve given us when registering your Account, or when communicating with us about our Services, must be true, correct and complete. You must tell us if any of your details change as soon as possible. You can change your details in the “My Account” section of the Website.
3.9. You must only create the Account for your own personal use, and not allow your Account to be used by any third party. In addition, you are not permitted to allow another individual or organisation supplying data or services to a betting operator to access and/or use your Account. If we find that your Account is being used for business purposes (as described in this section), we reserve the right to close your Account as described in section 10 below.
4.1. To use and access our services, you are not permitted (and it is prohibited to):
4.1.1. use money belonging to anyone else to play our Products; or
4.1.5. use your Account for any “Prohibited Activity”, which means: any activity which could be considered to be fraudulent, dishonest or illegal including but not limited to:
identity fraud; payment fraud; abuse of our promotional bonuses and offers; money laundering; third party funding; forgery; using stolen or fraudulent payment details (credit/debit); collusion with other individuals where the relevant playing strategy is deliberately intended to abuse the relevant Game play; utilisation of software to gain an advantage during a Game; exploitation of loopholes within our software & functionality where the use of the software is deliberately used to abuse the relevant Game; any promotional play restrictions as described in the relevant terms.
4.2 If you do engage, or where we have reasonable grounds for suspecting that you are engaging in, Prohibited Behaviour, we will have the rights described in section 10.
4.3 If we consider that you are engaging in any Prohibited Behaviour, we will contact you to explain that we have considered the relevant behaviour and taken certain steps in response. You will be entitled to appeal our findings by contacting our Customer Support team at support@matchbingo.co.uk.
5.1. You need to be over 18 years old to have an Account. Underage gambling may be considered a criminal activity.
5.2. When you register an Account we will use a contracted party to verify your age.
5.3. No deposits into or withdrawals from the Account will be permitted until your age has been verified. We may need to ask you for more details to prove your age, which may include you providing us with copies of your personal information.
5.4. If we find out that you are underage, we will close your Account. Any unused money you deposited into your Account will be refunded and you will not be entitled to any winnings.
5.5. To keep your money safe and to adhere to anti-money laundering laws and regulations we might ask to see your ID at any time or undertake verification checks as required by us or third parties (including, but not limited to, regulatory bodies). By agreeing to the Terms, you are allowing us or our contracted providers of verification/identification services to carry out such checks from time to time. You may also be required to provide additional details in respect of any information you have provided us, including in relation to any monies deposited into your Account.
5.6. From time to time we might ask for some background information and proof of where your money originates to comply with our regulatory obligations as they relate to both anti money laundering and responsible gambling.
5.7 Until such information has been supplied to our satisfaction, we may prevent any activity to be undertaken on your Account.
5.8 Furthermore, whilst we are undertaking any verification checks from time to time, we may prevent you from making withdrawals from your Account and/or prevent access to all or certain parts of the Website. For the avoidance of doubt any such checks will not be triggered by a withdrawal request, with such checks being based on independent legal/regulatory obligations.
6.1 We offer a series of tools which enable our players to moderate their spend on our Products. Please familiarise yourself with these tools and be aware that you cannot stake more than is in your Account, or more than any maximum spend which applies to any of our Products.
6.2 Any gambling transaction you make on your Account only becomes valid once our system logs the transaction and a record of that transaction is stored in your Account.
7.1You can deposit money into your Account using a debit card. ‘Match Bingo' will appear as a reference on your card/bank statement. Please note that credit cards are not accepted by us as a payment method. The minimum deposit you can make is £5.
7.2 RTSB will not charge you for making deposits/withdrawals.
8.1 Unless you are closing your Account the minimum withdrawal is £5.
8.2 Subject to the remainder of these Terms withdrawal requests will be processed promptly but may take 3-5 workings to reach your bank account.
8.3 You agree not to allow your Account to be impacted by any chargebacks or reversals that may be imposed on you by your bank, or to otherwise take steps to cancel any deposits that you have initiated.
9.1. Monies deposited by our customers to their Accounts are held in a bank account which is kept separate from our company funds, a ‘Client Bank Account’.
9.2. Therefore, we have taken measures to protect customer funds in the event of insolvency, but there is no absolute guarantee that in the event of our insolvency the funds in your Account will be available for you to withdraw.
9.3. This meets the Gambling Commission's requirements for the segregation of customer funds at the basic level.
9.4. Further information on the Gambling Commission’s customer funds insolvency ratings system can be found at: https://www.gamblingcommission.gov.uk/licensees-and-businesses/guide/page/protecting-customer-funds
10.1. We may close or suspend your Account at any time in the following circumstances:
10.1.1 If we decide that we will no longer be offering the Products with the Website;
10.1.2 If you break any relevant laws;
10.1.3 If you breach any of these Terms;
10.1.4 If we think you are or have engaged in any Prohibited Activity;
10.1.5 If you fail to meet the Eligibility Criteria;
10.1.6 If we discover that you are accessing the Services from a location outside of a Permitted Location;
10.1.7 If we have reasonable grounds to believe that you have become bankrupt;
10.1.8 If you fail to provide us with such age and identity verification evidence that we reasonably request from time to time;
10.1.9 If we discover that you are using your Account for business purposes;
10.1.10 If we discover that you have more than one Account with us, in which case we will close any duplicate Accounts; or
10.1.11 If we discover that the payment instrument you use to make deposits does not match the name on your Account.
10.2 Where we close or suspend your Account because you have breached the Terms (including engaging in any Prohibited Activity), we may take one or more of the following actions, depending on the seriousness of the breach:
(a) suspend or permanently close your Account;
(b) declare any wagers or transactions void (whether pending, accepted, or settled);
(c) withhold and/or confiscate any winnings derived from the relevant breach; or
(d) recover from your Account any bonuses, promotional benefits, or rewards improperly obtained.
10.3 If your Account is closed or suspended for Prohibited Activity, we may also share information (including your identity) with the police, regulators, and other relevant authorities.
10.4 If your Account is closed for another reason (not involving a breach of the Terms or any Prohibited Activity), this will not affect any valid and outstanding wagers, which will continue to stand, and your Account balance will remain available for withdrawal.
10.5 If your Account is suspended:
10.5.1 You will not be able to play, deposit, or withdraw until we reactivate the Account; and
10.5.2 No bonuses or winnings will be credited to your Account during the suspension period.
10.6 If we close or suspend your Account for any of the reasons referred to in this section, you will be responsible to us for any and all claims, losses, liabilities, damages, costs and expenses incurred by us (together “Claims”) arising as a result of or in connection with your fraud, dishonesty or criminal act. You agree to fully compensate us for any such costs, charges or losses sustained or incurred by us (including any loss of profit or reputation).
11.1. If you want to take exclude yourself from playing our Products you can ask us to prevent you from accessing the Website (“Self-Exclusion” or “Self-Exclude”). The minimum period of Self-Exclusion is six (6) months. We can extend your Self-Exclusion on request, for one or more further periods of at least 6 months. During the Self-Exclusion period you will not be able to access your Account and will be unable to reactivate it under any circumstances until the exclusion period has ceased.
11.2. You can ask to Self-Exclude by emailing Customer Support on support@matchbingo.co.uk or directly via the Website. Please tell us your full name, address and date of birth when you contact Customer Support.
11.3. If you are considering Self-Exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to Self-Exclude from all online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk
11.4. If you wish to reactivate your Account after the Self-Exclusion period has ended, you can do so by contacting our Customer Support Team on support@matchbingo.co.uk. After confirming you are happy to reactivate your Account, you must enter a 24-hour cooling off period, after which, will be able to access your Account should you decide you still wish to do so.
11.5. Whilst we endeavour to ensure compliance with any Self- Exclusion, Self-Exclusion requires the joint commitment of both you and us. During the Self-Exclusion period you must not attempt to try to open new Accounts and you accept that we have no liability if you continue gambling and/or seek to use the Website and we fail to recognise that you had requested to Self-Exclude in circumstances which are beyond our reasonable control including, but not limited to, opening a new Account or using a different name or address.
11.7. To moderate the time and amount you spend using our Products you can also access timeout and deposit limit functionality via the Website.
12.1. Any customer wishing to make a complaint or who has a dispute should email support@matchbingo.co.uk stating the details of your complaint. We will acknowledge your complaint/dispute promptly by the same medium of communication through which you brought the matter to our attention.
12.2. If having dealt with our Customer Service Team you are not satisfied, you can ask for the matter to be escalated to our Management Team. They will re-examine your query and seek to resolve it as soon as is reasonably possible. We will endeavour to resolve the matter within 14 days from the point at which we have been supplied by you with all relevant information and in all cases we will communicate to you a decision on the matter within 8 weeks from the bringing by you of the complaint.
12.3. Should you still be dissatisfied with the outcome, and should the matter relate to a gambling dispute, you are entitled to contact the Independent Betting Adjudication Service (IBAS). Full details of what IBAS can offer in these circumstances can be found at the IBAS website: www.ibas-uk.com. Please note that whilst IBAS will not apply any charges to you for raising a dispute with them, IBAS will require that you have first sought to resolve your dispute directly with us, before contacting them.
13.1 We may offer deposit bonuses to customers from time to time. These bonuses are available for one-time use only and will be provided to customers who deposit the qualifying amount specified in the promotional offer.
13.2 The specific amount of the deposit bonus will be communicated to eligible customers at the time of the offer. To qualify for the bonus, customers must deposit the required amount within the promotional period.
13.3 The bonus funding will be credited to your Account and must be utilised for gameplay purposes only. Bonus funds cannot be withdrawn and must be played through in accordance with the specified terms.
13.4 Bonus funds will expire after the number of days stipulated in the offer from the date of crediting. Any unused bonus funds remaining after this period will be forfeited.
13.5 To avoid forfeiture, customers must ensure that the bonus funds are fully played through before initiating any withdrawals from their Account.
1.1 Match Bingo games are based on events occurring in professional sports matches.
1.2 Each card pertains to one match/event only. Each card has a 3 x 5 grid of randomly selected events.
1.3 Each game works from a near real-time data feed of the events occurring live, provided to RTSB by several independent sports data companies. The events shown in the card will be registered by RTSB. If the player completes a horizontal line of 5 events reported by the feed, or two horizontal lines of five events, or a full house (3 horizontal lines of five events), they may be eligible for a prize (see Prize section below).
1.4 You acknowledge that the bingo cards you receive to enable you to play games through the will be randomly assigned, and you accept the outcomes of all such games. You agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gambling activity, and the results of this participation.
2.1 All standard prizes are set at specified levels and there are no alternatives. The prizes per match are given for:
where 'Fastest' refers to the first completion on any card bought by any player of the match in question. If multiple players win any standard prize then the overall total of the prize will be split between them.
2.2 In addition, jackpot prizes may be offered for the Fastest Full House, Fastest Two Lines or Fastest Single Line achieved over a number of matches or set time period (e.g. a tournament or a monthly period of fixtures). If multiple players win jackpot prizes then the overall total of the prize will be split between them.
2.3 For the purposes of any jackpot prizes referred to in clause 2.3, the 'fastest' will be determined by the minute of any period of the fixture, including any scheduled added time, during which the winning event occurs. For example, in our football game, if a winning pattern is completed in added time in the first half of a fixture (45+1,2,3 etc) this is deemed to be faster than a winning pattern completed early in the second half of a fixture in the 45th, 46th minute etc. RTSB’s decision as to which player completes a winning pattern first will be final.
2.4 Furthermore, an additional prize type may be offered on certain games, the ‘Anytime Full House’. The Anytime Full House prize pot is shared equally between all players who have every event checked off on their card before the end of the game and after the Full House has been claimed.
2.5 RTSB reserves the right to change the prize structure as it sees fit. The applicable prize structure for any card will be that shown on the Website at the time the event related to the card commences. A player no longer wishing to take part after a change in prize structure can withdraw all outstanding monies from their Account. For the avoidance of doubt any such changes to a prize structure will never take place between the point that a new game is loaded on the Website and such game being resolved.
2.6 Players are limited to a maximum of 5 cards per match. Players may not request to have specific events included on the cards they buy; the events will be distributed randomly.
2.7 A player wins by completing events on their cards in the patterns described in the prize structure above before any other player. An event will only be deemed to have occurred if the relevant data feed used by RTSB records it as having occurred. If the feed recognises an event as occurring, and a player's card with that event is stamped, the stamp will endure even if feed later rescinds its decision. Similarly, if the feed fails to capture an event that happens during a match, the event in question will not be stamped during the game, nor will it be stamped retrospectively after the game has ended. If a match is abandoned after cards for the match have been sold, players' Accounts will be refunded. RTSB’s decision as to which player completes a winning pattern first will be final.
2.8 In order to enhance future gameplay, RTSB reserves the right to change event types, categorisation and distribution as it sees fit. Historic event distribution, prize timings and payouts will be unaffected by such changes.
2.9 The winners' playing usernames and locations may be published within the Website and via push notification.
3.1 From time to time, RTSB may offer players an auto-allocation service, in which RTSB purchases cards automatically for players opting in to the service and deducts the value of the card from players’ Accounts. For example, a player may want multiple cards per match featuring their favourite team to be bought automatically every time that team has a match. RTSB will only apply this service where the player has given consent beforehand, such as through a subscription management feature on the Website.
3.2. RTSB will continue to auto-allocate cards on the terms agreed with the player until the player directs otherwise, or until the player’s Account has insufficient funds.
https://www.matchbingo.com/event-definitions-football.html
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